:root {
      --airtel-red: #ED1C24;
      --airtel-dark-red: #B71C1C;
      --airtel-black: #1A1A1A;
      --airtel-white: #FFFFFF;
      --airtel-light-gray: #F5F5F5;
      --airtel-gray: #9E9E9E;
      --airtel-dark-gray: #333333;
      --resolved-green: #4CAF50;
      --actually-red: #ED1C24;
    }

    * {
      margin: 0;
      padding: 0;
      box-sizing: border-box;
    }

    body {
      font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
      color: var(--airtel-black);
      background: var(--airtel-white);
      overflow-x: hidden;
    }

    .skip-link {
      position: absolute;
      top: -40px;
      left: 1rem;
      background: var(--airtel-white);
      color: var(--airtel-black);
      padding: 0.5rem 1rem;
      border-radius: 999px;
      font-weight: 600;
      text-decoration: none;
      transition: top 0.2s ease;
      z-index: 1001;
      box-shadow: 0 10px 30px rgba(0, 0, 0, 0.15);
    }

    .skip-link:focus-visible {
      top: 1rem;
    }

    .sr-only {
      position: absolute;
      width: 1px;
      height: 1px;
      padding: 0;
      margin: -1px;
      overflow: hidden;
      clip: rect(0, 0, 0, 0);
      border: 0;
      white-space: nowrap;
    }

    /* ---- NAV ---- */
    nav {
      position: fixed;
      top: 0;
      width: 100%;
      background: var(--airtel-black);
      z-index: 1000;
      padding: 0 2rem;
      height: 64px;
      display: flex;
      align-items: center;
      justify-content: space-between;
    }

    .logo {
      display: flex;
      align-items: center;
      gap: 0.5rem;
    }

    .logo-text {
      font-size: 1.5rem;
      font-weight: 800;
      color: var(--airtel-white);
      letter-spacing: -0.02em;
    }

    .logo-text span {
      color: var(--airtel-red);
    }

    .logo-dot {
      width: 10px;
      height: 10px;
      background: var(--airtel-red);
      border-radius: 50%;
      animation: pulse-dot 2s infinite;
    }

    @keyframes pulse-dot {
      0%, 100% { opacity: 1; transform: scale(1); }
      50% { opacity: 0.4; transform: scale(0.8); }
    }

    .nav-links {
      display: flex;
      gap: 2rem;
      list-style: none;
    }

    .nav-links a {
      color: var(--airtel-gray);
      text-decoration: none;
      font-size: 0.875rem;
      font-weight: 500;
      transition: color 0.2s;
      letter-spacing: 0.02em;
    }

    .nav-links a:hover {
      color: var(--airtel-red);
    }

    /* ---- HERO ---- */
    .hero {
      min-height: 100vh;
      display: flex;
      flex-direction: column;
      justify-content: center;
      align-items: center;
      text-align: center;
      padding: 6rem 2rem 4rem;
      background: linear-gradient(135deg, var(--airtel-black) 0%, #2a0a0a 50%, var(--airtel-black) 100%);
      position: relative;
      overflow: hidden;
    }

    .hero::before {
      content: '';
      position: absolute;
      top: -50%;
      left: -50%;
      width: 200%;
      height: 200%;
      background: radial-gradient(circle at 30% 50%, rgba(237, 28, 36, 0.08) 0%, transparent 50%),
                  radial-gradient(circle at 70% 50%, rgba(237, 28, 36, 0.05) 0%, transparent 50%);
      animation: bg-shift 15s ease-in-out infinite;
    }

    @keyframes bg-shift {
      0%, 100% { transform: translate(0, 0); }
      50% { transform: translate(-5%, 3%); }
    }

    .hero-content {
      position: relative;
      z-index: 1;
      max-width: 900px;
    }

    .hero-badge {
      display: inline-block;
      padding: 0.4rem 1.2rem;
      border: 1px solid rgba(237, 28, 36, 0.4);
      border-radius: 50px;
      color: var(--airtel-red);
      font-size: 0.75rem;
      font-weight: 600;
      letter-spacing: 0.15em;
      text-transform: uppercase;
      margin-bottom: 2rem;
      background: rgba(237, 28, 36, 0.05);
    }

    .hero h1 {
      font-size: clamp(2.5rem, 6vw, 5rem);
      font-weight: 900;
      color: var(--airtel-white);
      line-height: 1.05;
      letter-spacing: -0.03em;
      margin-bottom: 1.5rem;
    }

    .hero h1 .red {
      color: var(--airtel-red);
      position: relative;
    }

    .hero h1 .strike {
      text-decoration: line-through;
      opacity: 0.4;
      font-weight: 300;
    }

    .hero-sub {
      font-size: 1.25rem;
      color: rgba(255,255,255,0.5);
      max-width: 600px;
      margin: 0 auto 3rem;
      line-height: 1.6;
      font-weight: 300;
    }

    .hero-stats {
      display: flex;
      gap: 3rem;
      justify-content: center;
      flex-wrap: wrap;
    }

    .hero-stat {
      text-align: center;
    }

    .hero-stat-number {
      font-size: 3rem;
      font-weight: 900;
      color: var(--airtel-red);
      line-height: 1;
    }

    .hero-stat-label {
      font-size: 0.75rem;
      color: rgba(255,255,255,0.4);
      text-transform: uppercase;
      letter-spacing: 0.1em;
      margin-top: 0.5rem;
    }

    /* ---- TICKER ---- */
    .ticker-wrap {
      position: fixed;
      top: 64px; /* same as navbar height */
      left: 0;
      width: 100%;
      background: #B71C1C;
      overflow: hidden;
      padding: 0.75rem 0;
      z-index: 999;
      transition: transform 0.25s ease, opacity 0.25s ease;
    }
    .ticker-wrap.is-hidden {
      transform: translateY(-100%);
      opacity: 0;
      pointer-events: none;
    }
    .ticker {
      display: flex;
      animation: ticker-scroll 30s linear infinite;
      white-space: nowrap;
    }

    .ticker span {
      color: var(--airtel-white);
      font-size: 0.85rem;
      font-weight: 600;
      padding: 0 3rem;
      text-transform: uppercase;
      letter-spacing: 0.1em;
    }

    @keyframes ticker-scroll {
      0% { transform: translateX(0); }
      100% { transform: translateX(-50%); }
    }

    /* ---- SECTIONS ---- */
    section {
      padding: 6rem 2rem;
      scroll-margin-top: 90px;
    }

    .section-dark {
      background: var(--airtel-black);
      color: var(--airtel-white);
    }

    .section-light {
      background: var(--airtel-light-gray);
    }

    .section-red {
      background: var(--airtel-red);
      color: var(--airtel-white);
    }

    .container {
      max-width: 1100px;
      margin: 0 auto;
    }

    .section-label {
      font-size: 0.75rem;
      font-weight: 700;
      letter-spacing: 0.2em;
      text-transform: uppercase;
      color: #D41920;
      margin-bottom: 1rem;
    }

    .section-dark .section-label {
      color: #FF4D4D;
    }

    .section-title {
      font-size: clamp(2rem, 4vw, 3rem);
      font-weight: 800;
      letter-spacing: -0.02em;
      line-height: 1.1;
      margin-bottom: 1.5rem;
    }

    .section-subtitle {
      font-size: 1.1rem;
      color: var(--airtel-gray);
      max-width: 600px;
      line-height: 1.6;
      font-weight: 300;
    }

    .section-dark .section-subtitle {
      color: rgba(255,255,255,0.7);
    }

    /* ---- SERVICES (Satirical) ---- */
    .services-grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
      gap: 1.5rem;
      margin-top: 3rem;
    }

    .service-card {
      background: rgba(255,255,255,0.03);
      border: 1px solid rgba(255,255,255,0.06);
      border-radius: 16px;
      padding: 2rem;
      transition: all 0.3s;
      position: relative;
      overflow: hidden;
    }

    .service-card:hover {
      border-color: rgba(237, 28, 36, 0.3);
      transform: translateY(-2px);
      background: rgba(237, 28, 36, 0.03);
    }

    .service-icon {
      font-size: 2rem;
      margin-bottom: 1rem;
    }

    .service-card h3 {
      font-size: 1.15rem;
      font-weight: 700;
      margin-bottom: 0.75rem;
      color: var(--airtel-white);
    }

    .service-card p {
      font-size: 0.9rem;
      color: rgba(255,255,255,0.5);
      line-height: 1.6;
    }

    .service-tag {
      display: inline-block;
      margin-top: 1rem;
      padding: 0.25rem 0.75rem;
      border-radius: 50px;
      font-size: 0.7rem;
      font-weight: 600;
      letter-spacing: 0.05em;
      text-transform: uppercase;
    }

    .tag-resolved {
      background: rgba(76, 175, 80, 0.15);
      color: var(--resolved-green);
    }

    .tag-premium {
      background: rgba(237, 28, 36, 0.15);
      color: var(--airtel-red);
    }

    /* ---- TIMELINE (The Complaint) ---- */
    .timeline {
      position: relative;
      margin-top: 3rem;
      padding-left: 3rem;
    }

    .timeline::before {
      content: '';
      position: absolute;
      left: 7px;
      top: 0;
      bottom: 0;
      width: 2px;
      background: linear-gradient(to bottom, var(--airtel-red), rgba(237,28,36,0.1));
    }

    .timeline-item {
      position: relative;
      margin-bottom: 2.5rem;
      padding-bottom: 1rem;
    }

    .timeline-dot {
      position: absolute;
      left: -3rem;
      top: 0.25rem;
      width: 16px;
      height: 16px;
      border-radius: 50%;
      border: 3px solid var(--airtel-red);
      background: var(--airtel-white);
    }

    .timeline-dot.resolved {
      background: var(--resolved-green);
      border-color: var(--resolved-green);
    }

    .timeline-dot.actually-broken {
      background: var(--airtel-red);
      border-color: var(--airtel-red);
    }

    .timeline-date {
      font-size: 0.75rem;
      font-weight: 700;
      color: var(--airtel-red);
      text-transform: uppercase;
      letter-spacing: 0.1em;
      margin-bottom: 0.5rem;
    }

    .timeline-title {
      font-size: 1.1rem;
      font-weight: 700;
      margin-bottom: 0.5rem;
    }

    .timeline-body {
      font-size: 0.95rem;
      color: var(--airtel-dark-gray);
      line-height: 1.6;
    }

    .timeline-status {
      display: inline-flex;
      align-items: center;
      gap: 0.4rem;
      margin-top: 0.75rem;
      padding: 0.3rem 0.8rem;
      border-radius: 50px;
      font-size: 0.7rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.05em;
    }

    .status-resolved {
      background: rgba(76, 175, 80, 0.1);
      color: var(--resolved-green);
    }

    .status-actual {
      background: rgba(237, 28, 36, 0.1);
      color: var(--airtel-red);
      margin-left: 0.5rem;
    }

    /* ---- QUOTE ---- */
    .quote-section {
      text-align: center;
      padding: 5rem 2rem;
    }

    .quote-text {
      font-size: clamp(1.5rem, 3vw, 2.5rem);
      font-weight: 300;
      line-height: 1.4;
      max-width: 800px;
      margin: 0 auto;
      color: rgba(255,255,255,0.9);
    }

    .quote-text em {
      color: var(--airtel-red);
      font-style: normal;
      font-weight: 700;
    }

    .quote-attr {
      margin-top: 1.5rem;
      font-size: 0.85rem;
      color: rgba(255,255,255,0.35);
    }

    /* ---- COMPLAINTS WALL ---- */
    .complaints-grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
      gap: 1.25rem;
      margin-top: 3rem;
    }

    .complaint-card {
      background: var(--airtel-white);
      border-radius: 12px;
      padding: 1.75rem;
      border-left: 4px solid var(--airtel-red);
      transition: transform 0.2s;
    }

    .complaint-card:hover {
      transform: translateY(-2px);
    }

    .complaint-category {
      font-size: 0.65rem;
      font-weight: 700;
      letter-spacing: 0.15em;
      text-transform: uppercase;
      color: var(--airtel-red);
      margin-bottom: 0.75rem;
    }

    .complaint-text {
      font-size: 0.95rem;
      line-height: 1.6;
      color: var(--airtel-dark-gray);
      margin-bottom: 1rem;
    }

    .complaint-meta {
      font-size: 0.75rem;
      color: var(--airtel-gray);
      display: flex;
      justify-content: space-between;
      align-items: center;
    }

    .complaint-rating {
      color: var(--airtel-red);
      font-weight: 700;
    }

    /* ---- GLOSSARY ---- */
    .glossary-grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
      gap: 0;
      margin-top: 3rem;
      border: 1px solid rgba(255,255,255,0.06);
      border-radius: 16px;
      overflow: hidden;
    }

    .glossary-item {
      padding: 2rem;
      border-bottom: 1px solid rgba(255,255,255,0.06);
      border-right: 1px solid rgba(255,255,255,0.06);
    }

    .glossary-term {
      font-size: 1rem;
      font-weight: 700;
      color: var(--airtel-red);
      margin-bottom: 0.5rem;
    }

    .glossary-official {
      font-size: 0.8rem;
      color: rgba(255,255,255,0.3);
      margin-bottom: 0.5rem;
      font-style: italic;
    }

    .glossary-actual {
      font-size: 0.9rem;
      color: rgba(255,255,255,0.7);
      line-height: 1.5;
    }

    /* ---- COUNTER ---- */
    .counter-section {
      text-align: center;
      padding: 5rem 2rem;
    }

    .counter-number {
      font-size: clamp(4rem, 10vw, 8rem);
      font-weight: 900;
      color: var(--airtel-white);
      line-height: 1;
      font-variant-numeric: tabular-nums;
    }

    .counter-label {
      font-size: 1.2rem;
      color: rgba(255,255,255,0.8);
      margin-top: 1rem;
      font-weight: 300;
    }

    .counter-sub {
      font-size: 0.85rem;
      color: rgba(255,255,255,0.7);
      margin-top: 0.5rem;
    }

    /* ---- BINGO ---- */
    .bingo-grid {
      display: grid;
      grid-template-columns: repeat(5, 1fr);
      gap: 3px;
      margin-top: 3rem;
      max-width: 700px;
      margin-left: auto;
      margin-right: auto;
      background: rgba(255,255,255,0.05);
      border-radius: 12px;
      overflow: hidden;
    }

    .bingo-cell {
      aspect-ratio: 1;
      display: flex;
      align-items: center;
      justify-content: center;
      text-align: center;
      padding: 0.75rem;
      font-size: 0.7rem;
      font-weight: 500;
      color: rgba(255,255,255,0.7);
      background: rgba(255,255,255,0.02);
      border: 1px solid rgba(255,255,255,0.04);
      cursor: pointer;
      transition: all 0.2s;
      line-height: 1.3;
      font-family: inherit;
      appearance: none;
      border-radius: 0;
    }

    .bingo-cell:hover {
      background: rgba(237, 28, 36, 0.15);
      color: var(--airtel-white);
    }

    .bingo-cell.stamped {
      background: var(--airtel-red) !important;
      color: var(--airtel-white) !important;
      font-weight: 700;
    }

    .bingo-cell.free {
      background: var(--airtel-red);
      color: var(--airtel-white);
      font-weight: 800;
      font-size: 0.6rem;
      letter-spacing: 0.05em;
    }

    .bingo-cell:focus-visible {
      outline: 3px solid var(--airtel-white);
      outline-offset: 2px;
    }

    .bingo-cell:disabled {
      cursor: not-allowed;
      opacity: 1;
    }

    .bingo-header {
      text-align: center;
      margin-top: 3rem;
    }

    .bingo-instructions {
      font-size: 0.8rem;
      color: rgba(255,255,255,0.4);
      margin-top: 1rem;
    }

    /* ---- FOOTER ---- */
    footer {
      background: var(--airtel-black);
      color: rgba(255,255,255,0.65);
      padding: 3rem 2rem;
      text-align: center;
      border-top: 1px solid rgba(255,255,255,0.05);
    }

    .footer-disclaimer {
      max-width: 600px;
      margin: 0 auto;
      font-size: 0.75rem;
      line-height: 1.8;
    }

    .footer-disclaimer a {
      color: #FF4D4D;
      text-decoration: none;
    }

    .footer-tagline {
      margin-top: 2rem;
      font-size: 0.85rem;
      color: rgba(255,255,255,0.6);
      font-weight: 300;
    }

    /* ---- CEO LETTER ---- */
    .ceo-letter {
      max-width: 700px;
      margin: 3rem auto 0;
      background: rgba(255,255,255,0.03);
      border: 1px solid rgba(255,255,255,0.08);
      border-radius: 16px;
      padding: 3rem;
      position: relative;
    }

    .ceo-letter::before {
      content: '"';
      position: absolute;
      top: -10px;
      left: 20px;
      font-size: 6rem;
      color: var(--airtel-red);
      opacity: 0.2;
      font-family: Georgia, serif;
      line-height: 1;
    }

    .ceo-letter p {
      font-size: 0.95rem;
      line-height: 1.8;
      color: rgba(255,255,255,0.65);
      margin-bottom: 1.25rem;
    }

    .ceo-letter .signature {
      margin-top: 2rem;
      padding-top: 1.5rem;
      border-top: 1px solid rgba(255,255,255,0.08);
    }

    .ceo-letter .signature .name {
      font-weight: 700;
      color: var(--airtel-white);
      font-size: 1rem;
    }

    .ceo-letter .signature .title {
      font-size: 0.8rem;
      color: rgba(255,255,255,0.35);
      margin-top: 0.25rem;
    }

    /* ---- TESTIMONIALS ---- */
    .testimonials-grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
      gap: 1.5rem;
      margin-top: 3rem;
    }

    .testimonial-card {
      background: var(--airtel-white);
      border-radius: 12px;
      padding: 2rem;
      position: relative;
    }

    .testimonial-stars {
      color: #FFC107;
      font-size: 1.1rem;
      margin-bottom: 1rem;
      letter-spacing: 2px;
    }

    .testimonial-text {
      font-size: 0.95rem;
      line-height: 1.6;
      color: var(--airtel-dark-gray);
      margin-bottom: 1.25rem;
      font-style: italic;
    }

    .testimonial-author {
      font-size: 0.8rem;
      font-weight: 700;
      color: var(--airtel-black);
    }

    .testimonial-role {
      font-size: 0.7rem;
      color: var(--airtel-gray);
      margin-top: 0.15rem;
    }

    .testimonial-badge {
      position: absolute;
      top: 1rem;
      right: 1rem;
      padding: 0.2rem 0.6rem;
      border-radius: 50px;
      font-size: 0.6rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.05em;
      background: rgba(237, 28, 36, 0.1);
      color: var(--airtel-red);
    }

    /* ---- FAQ ---- */
    .faq-list {
      max-width: 800px;
      margin: 3rem auto 0;
    }

    .faq-item {
      border-bottom: 1px solid rgba(255,255,255,0.06);
      padding: 1.75rem 0;
    }

    .faq-question {
      font-size: 1.05rem;
      font-weight: 700;
      color: var(--airtel-white);
      margin-bottom: 0.75rem;
      cursor: pointer;
      display: flex;
      justify-content: space-between;
      align-items: center;
      width: 100%;
      background: none;
      border: none;
      padding: 0;
      text-align: left;
      font-family: inherit;
      appearance: none;
    }

    .faq-question::after {
      content: '+';
      color: var(--airtel-red);
      font-size: 1.5rem;
      font-weight: 300;
      transition: transform 0.3s;
    }

    .faq-question:focus-visible {
      outline: 2px solid var(--airtel-red);
      outline-offset: 6px;
    }

    .faq-item.open .faq-question::after {
      transform: rotate(45deg);
    }

    .faq-answer {
      font-size: 0.9rem;
      color: rgba(255,255,255,0.5);
      line-height: 1.7;
      max-height: 0;
      overflow: hidden;
      transition: max-height 0.4s ease, padding 0.4s ease;
    }

    .faq-item.open .faq-answer {
      max-height: 500px;
      padding-top: 0.5rem;
    }

    /* ---- AWARDS ---- */
    .awards-grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
      gap: 1.5rem;
      margin-top: 3rem;
    }

    .award-card {
      text-align: center;
      padding: 2.5rem 1.5rem;
      background: rgba(237, 28, 36, 0.05);
      border: 1px solid rgba(237, 28, 36, 0.15);
      border-radius: 16px;
      transition: transform 0.2s;
    }

    .award-card:hover {
      transform: translateY(-4px);
    }

    .award-icon {
      font-size: 2.5rem;
      margin-bottom: 1rem;
    }

    .award-title {
      font-size: 0.95rem;
      font-weight: 700;
      color: var(--airtel-black);
      margin-bottom: 0.5rem;
    }

    .award-desc {
      font-size: 0.8rem;
      color: var(--airtel-gray);
      line-height: 1.5;
    }

    .award-year {
      display: inline-block;
      margin-top: 0.75rem;
      font-size: 0.65rem;
      font-weight: 700;
      color: var(--airtel-red);
      letter-spacing: 0.1em;
      text-transform: uppercase;
    }

    /* ---- COMPARISON TABLE ---- */
    .comparison-table {
      width: 100%;
      margin-top: 3rem;
      border-collapse: collapse;
      border-radius: 12px;
      overflow: hidden;
    }

    .comparison-table th {
      background: var(--airtel-red);
      color: var(--airtel-white);
      padding: 1rem 1.5rem;
      text-align: left;
      font-size: 0.8rem;
      font-weight: 700;
      letter-spacing: 0.05em;
      text-transform: uppercase;
    }

    .comparison-table td {
      padding: 1rem 1.5rem;
      font-size: 0.9rem;
      border-bottom: 1px solid rgba(255,255,255,0.06);
      color: rgba(255,255,255,0.7);
    }

    .comparison-table tr:nth-child(even) td {
      background: rgba(255,255,255,0.02);
    }

    .comparison-table .checkmark {
      color: var(--resolved-green);
      font-weight: 700;
    }

    .comparison-table .xmark {
      color: var(--airtel-red);
      font-weight: 700;
    }

    /* ---- SCROLL ANIMATIONS ---- */
    .fade-up {
      opacity: 0;
      transform: translateY(30px);
      transition: opacity 0.6s ease, transform 0.6s ease;
    }

    .fade-up.visible {
      opacity: 1;
      transform: translateY(0);
    }

    @media (prefers-reduced-motion: reduce) {
      .hero::before,
      .ticker {
        animation: none !important;
      }

      .fade-up {
        transition: none !important;
        transform: none !important;
        opacity: 1 !important;
      }
    }

    /* ---- RESPONSIVE ---- */
    @media (max-width: 768px) {
      nav { padding: 0 1rem; }
      .nav-links { display: none; }
      section { padding: 4rem 1.25rem; }
      .hero-stats { gap: 2rem; }
      .hero-stat-number { font-size: 2.25rem; }
      .bingo-grid { grid-template-columns: repeat(5, 1fr); }
      .bingo-cell { font-size: 0.55rem; padding: 0.4rem; }
      .timeline { padding-left: 2.5rem; }
      .timeline::before { left: 5px; }
      .timeline-dot { left: -2.5rem; width: 12px; height: 12px; }
    }